Privacy Policy

Introduction

The website www.diloseyewear.com is the electronic extension of our physical store, the Papakostas Optics Warehouse, in Thessaloniki at 6 Grigoriu Palamas Street, 546 22, which operates as a limited partnership under the name "Nikolaos Papakostas and Co. and the distinctive title "DILOS", with VAT number 801 302 794, Tax Office D' Thessaloniki, GEMI number 153 925 706 000, telephone number 2310 22 34 08, e-mail diloseyewear@gmail.com The purpose of our website is to provide information and the sale of optical goods to visitors of our website.

For any questions, clarifications, comments or complaints regarding the terms of use of our website or any related issue, you can contact us by e-mail at diloseyewear@gmail.com and by telephone at 2310 22 34 08, Tuesday, Thursday and Friday 10.00 - 20.00 and Monday, Wednesday and Saturday 10.00 - 16.00.

Please make sure that you agree with the following Terms of Use before proceeding with any action and use of our website, because any transaction with us through the above website is governed by our Terms of Use and implies your acceptance of them in accordance with the Consumer Protection Law (article 2 paragraph 1 of Law 2251/1994). In case you disagree with the following Terms of Use, please do not use this website. The above also applies to terms found on our website in other places and where reference is made to terms of use, these terms are also included (such as, but not limited to, Ordering Methods, Shipping Methods, Product Return Policy, Privacy Policy, Micro Data Policy (cookies), etc.).

Users use our website at their own risk and the content of this website cannot be considered as advice or encouragement to users to take any action. We are not liable for any damage caused by any unlawful action by users, to the extent that we are fulfilling our legal obligations. No H.O.P.H. prescriptions are filled through our website and no contact lenses, contact lens liquids or ophthalmic lenses are sold.

Only adults can use our website. We are not responsible for any use of the website by minors, as it is not possible for us to verify the identity of users.

We try to ensure the availability of our website. However, this availability depends on various factors outside our sphere of influence (e.g. the number of users attempting to browse our website at the same time). We reserve the right to maintain our website even by temporarily suspending its operation. We also reserve the right to change the content of our website, suspend or interrupt its operation at any time and without notice.

We endeavour to ensure the accuracy, completeness and validity of the information provided on our website, subject to any technical, typographical or clerical errors that may have occurred unintentionally or due to unforeseen website downtime or force majeure. However, we do not guarantee and are not liable to users for the security and content of our website and we do not guarantee that its use does not infringe the rights of third parties.

We have the right to change and maintain the prices of products in our online store independently of the corresponding prices in our physical store. The prices of products displayed on our website may change at any time without liability or notice. Price changes do not affect orders that have already been submitted and have received an order code.

We have made every effort to ensure that the colours of the products displayed on our website are as accurate as possible. However, the colours seen by users of our website depend on their monitor and we cannot guarantee that every colour as it appears on the users' screen is accurate.

Liability - Safety

We strive to ensure the security of the content of our website. However, we cannot guarantee or be responsible to users for the security of our website. Users use our website at their own risk.

The level of security of our services on our website is controlled through anti-virus and anti-malware programs. However, users of the website should use anti-virus and other malicious software and data, as we are not responsible for any kind of damage, harm, infection by electronic viruses and malicious programs on the computer or any electronic medium, device, program and data of users when accessing and using our website. We shall not be liable for any damage related to failure to perform, error, omission, interruption, defect, delay in operation or transmission or system line drop etc.

It is expressly forbidden for users of the website to interfere with the form, operation, services, content, databases and any element of the website, in any way and by any means, which may hinder, interrupt and generally affect in any way the operation of the website. We reserve the right to seek redress for any damage that may be caused by illegal behaviour, such as those indicated above, as well as the prosecution of the person responsible.

We are not responsible for any content that third parties may publish on our website to the extent that it meets the obligations of care and control provided by the applicable legislation.

For transactions with our website, which will be carried out using a credit or debit card, it is expressly stated that the legal owner of the credit card will be objectively responsible. In no way do we have to know the truth of the information and data provided by the user to the legal holder of the card and we consider the person providing personal data to be the real subject of such data. Therefore, the use of the option to pay for the order by credit or debit card and the subsequent provision of the data of the legal holder of the credit or debit card binds the legal holder, regardless of the person using the credit or debit card and providing the requested data. By extension, the consent of the lawful holder is conclusively presumed to have been given, as the credit or debit card is permissibly and lawfully charged with the proceeds of the sale. Any unlawful use of a credit or debit card or use of a credit or debit card without the consent of the legal owner does not, for this reason, release the legal owner of the credit or debit card from the obligations arising from the contract, nor from any claims for compensation from any unlawful act or omission of the user of the credit or debit card.

We are not liable for damages resulting from the use of the ordered products, whether due to incorrect product selection by the user, careless or incorrect use of the products, manufacturer's fault, manufacturing defects, incomplete or incorrect information/instructions accompanying the product, material safety and actual defects. Our liability is limited to the obligation to replace the product, provided the legal requirements are met and the terms of the product return policy are observed.

We are not responsible for shortages in the availability of products for reasons beyond our control (e.g. indicative reasons of force majeure, inability and/or strike of suppliers, illegal behavior of third parties, etc.). Users are informed about the availability of our products through indications placed on the listing of each product on our website. However, we expressly reserve the availability of our products, as despite the relevant indication of availability, the products may not be available at the time of ordering. In this case, we reserve the right not to accept the specific order and therefore not to draw up the sale. Any payments will be refunded to users without undue delay, using the same means of payment with which the order was completed. If the unavailability concerns only part of the products in the order, the remainder of the order shall be executed as normal.

We are not responsible for any temporary or permanent inability to provide services and for delays in the acceptance and execution of orders and delivery of ordered products, for reasons beyond our control, such as, but not limited to, reasons of force majeure, extreme weather conditions, natural disasters, emergencies, strikes, malfunctions of partner courier companies, accidental deterioration or destruction of products after they are given for shipment and before delivery to the user, Our liability is limited to our obligations under the contract with the consumer and we will make every effort to meet them within a reasonable period of time.

We shall not be liable for the poor condition of the delivered products to the extent that it is not due to inadequate storage and provided that all necessary precautionary measures have been taken by us.

We shall not be liable, legally or contractually, for any damage to users of our website and any claim by them or third parties, if users violate the Terms of Use and operation of our website, make untrue, inaccurate and incomplete provision of requested and non-requested information and data, take illegal actions, violate legal or customary rules of conduct, or fail to fulfill their legal or contractual obligations by acts or omissions. Users expressly and unconditionally accept and acknowledge our aforementioned exemption from liability and accept that they are solely responsible for their own actions and the consequent obligations to compensate the injured parties.

We do not have to examine the validity, truth, completeness and accuracy of the information provided by users, personal and non-personal data on the website of the e-shop. We do not make any correction or intervention in the data and information provided by the user in any way, without the prior notification - consent of the user. We also do not guarantee that the content of the website and the quality of the services provided through it will meet the needs, requirements and expectations of the users. We, our employees and our partners are not liable for any direct, consequential, incidental, indirect or consequential damages resulting from access to this website, or its use to users and any third party.

We are not liable for any claims of a legal (civil and criminal) nature, nor for any damage (positive, special, or consequential, which is indicative and not limited, disjunctive and / or cumulative, consisting of loss of profits, data, lost profits, monetary compensation, etc.), which arises for users of our website, or for third parties, from a cause related to the operation or not, the use of our website, the inability to provide services and information available through it and any unauthorized interference by third parties to products, services and information available through it.

Our website may include, among other things, links to other websites through hyperlinks and advertising banners as part of our service to users. We are not responsible for and do not guarantee the terms of use, privacy policy, security and general content of these websites. The connection to these websites is the sole responsibility of the users and these websites are solely responsible for their general content. We reserve the right to modify, suspend and terminate links to third-party websites at any time.

Consumer rights

The supplier must provide the consumer in a clear and distinct manner and immediately before the consumer places the order with the following information:

the main characteristics of the goods or services,

the availability and the total price of the goods or services, including VAT and any other charges,

all additional charges for shipping, delivery or postage and any other expenses or, where such charges cannot reasonably be calculated in advance, the fact that such additional charges may be required,

the duration of the contract, where applicable, or, if the contract is of indefinite duration or automatically renewable, the conditions for the termination of the contract,

where applicable, the minimum duration of the consumer's obligations under the contract.

This information (1 to 3) must appear very close to the confirmation required to place the order.

It is forbidden to charge users with additional expenses that exceed the cost of using the same payment instrument by our company (e.g. cash on delivery).

After the order is completed and the user pays the agreed price with one of the provided means of payment (see in detail Payment Methods), the supplier must deliver the products to the consumer within 30 days. In case of unjustified delay, the consumer may terminate the contract. In this case we are obliged to refund the consumer the money paid. We are not liable for delays in the execution of the order (including delivery) due to circumstances beyond our control or due to force majeure and therefore we are entitled to an extension of the delivery time of the goods. Examples include strikes, acts of terrorism, war, supplier and courier company problems, exchange rate fluctuations, government or legislative acts and natural disasters. If such events last for more than two (2) months, the sales contract may be terminated by either party without compensation. If the consumer considers that he/she no longer has an interest in the execution of the order, he/she is entitled to terminate the sales contract and we are obliged to refund the price and any other amount paid under the sales contract. 

The consumer has the right to withdraw from the contract and return the products within 14 calendar days from the day of receipt, without being obliged to state the reasons for withdrawal and without any charge, except for the direct cost of returning the products (see detailed Product Return Policy).

Intellectual and Industrial Property Rights

The entire content of our website (including but not limited to: registered or unregistered texts, graphics, photographs, information, data, trademarks, distinctive features, logos, product and service names, etc.) is an object of intellectual property that belongs exclusively to us, our suppliers, our partners or third parties and is governed by the applicable national, Community and international provisions on Intellectual Property and unfair competition. The appearance of the above on our website does not constitute a transfer or grant of any express or implied licence or right to use them.

Users of our website accept and acknowledge all intellectual property rights of ours, our partners and third parties, which are protected by law.

Users undertake not to infringe intellectual property rights in any way. It is expressly prohibited, inter alia, to copy, reproduce, transfer, store, process, republish, transmit, distribute, sell, publish, perform, download, translate, modify in any way, communicate, disseminate or otherwise use the content of our website in any way or means, for commercial or other purposes, in part or in whole, without our prior express written consent. We expressly reserve all of our rights in this regard, other than those expressly stated above.

User behaviour and obligations

Users of our website are committed to using our website lawfully and in accordance with the applicable legal provisions. They are obliged to refrain from any action which may infringe any of our rights or legitimate interests or which may result in criminal or civil proceedings or administrative proceedings being instituted against us.

Users acknowledge that they understand the international nature of the Internet and are committed to abide by the Code of Conduct on the Internet (netiquette), and the use of practices and methods that are contrary to this code is expressly prohibited.

In cases where users are given the opportunity to publish or send us any information, audiovisual material, text, a link to another website or generally a file readable/executable from a computer or other electronic device, the users themselves are solely responsible for their content. It is reminded that for each publication/posting it is necessary to have the right to transmit the content either under the applicable legislation or under any legal contractual or management relationship of the users (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), In any case, the content of the above mentioned items is prohibited:

Be illegal, abusive, obscene, vulgar, pornographic, threatening, defamatory, harassing, harmful to minors or expressing ethnic, racial or other discrimination,

Infringe the intellectual or industrial or other proprietary rights of others, including trademarks and secrets and patents.

Violate the confidentiality of third parties.

Include any virus, malicious software or code (malware), unsolicited advertising material (pop-ups) and spam that may cause either temporary or permanent damage/disruption to any hardware or software of a computer or smart or non-electronic devices or delays, interference and interruptions in the operation of servers or any telecommunications network.

Contain a false statement as to the person of the User or an impersonation of any person (natural or legal).

Contain false, inaccurate or intentionally incomplete information regarding the person, status, personal details and reason for the visit of the specific User.

Each user of the Website is also obliged not to perform any acts or omissions that may damage or disrupt its operation and the access of third parties to it, or that may endanger the provision of the services offered by the Website. In addition, it is prohibited to collect information about other users of our Website without their consent, including financial data and email addresses.

All the Terms of Use are considered essential. The illegal or contrary to the Terms of Use use use of our website, draws the sanctions provided by law and gives rise to the obligation to remedy our damage from this use, to immediately remove the infringement and to refrain from any future infringement.

In addition, we reserve the right to take any necessary measures to deal with illegal or contrary to the Terms of Use use of our website, such as, but not limited to, prohibiting access to our website, deleting the account that the user may have created and the information that the user may have entered and, in general, to exercise any of our rights provided by law without notice.

In the event that any third party takes legal action against us or our invitees for infringement of a legal right or interest, which falls within the scope of the User's liability as defined in the text of the Terms of Use, we reserve the right to take recourse against the responsible user. In addition, we reserve the right to claim compensation from the User for the illegal use of our website or use contrary to the Terms of Use and for any legal consequences arising therefrom. Any costs or compensation that we are required to pay due to the illegal or contrary to the Terms of Use use use of our website by a user shall be borne by the user in question, who shall be obliged to pay them directly to us without the need for us to claim them in court.

Any declarations and notifications addressed to us, other than the formal declarations for the processing of the order and the contract concluded, must be sent by registered mail to our physical store. Corresponding statements and notifications by us to users will be made by any appropriate means.

Registration on our website and newsletter

For browsing our website and placing orders, user registration is not required.

If users wish, they can register on our website by creating their personal account. Users have the possibility to delete their account at any time, by notifying their intention to do so, through the special link at the bottom of their personal profile. After this notification, the users' account will be deleted within 15 working days.

If users wish, they can subscribe to our newsletter by providing their e-mail address, where they will receive e-mails for promotional, advertising or informational purposes, as well as any information about competitions and customer surveys. We undertake not to forward users' email address to third parties.

Users have the possibility to unsubscribe from our newsletter at any time, by notifying their intention to do so, through the special link at the bottom of each newsletter. After this notification, the users' email address will be deleted from each file we maintain within 6 working days.

Modification of terms of use

Our company reserves the right to unilaterally modify unilaterally or to renew or remove the terms of use at any time and without notice. In any case, our company undertakes the obligation to inform users of any amendments to the terms of use by updating the corresponding text on our website. It is clarified that the change of terms does not include orders that you have already submitted. Furthermore, we reserve the right to modify, suspend and discontinue the operation of our website, change its nature and content, at any time and without notice, without prejudice to the rights provided by law or any contract concluded. We are not liable for any breach of the terms of use due to reasons of force majeure (e.g. earthquake, fire, etc.).

Applicable law and dispute resolution

The terms of use of our website and any dispute or claim arising from or in relation to them and any dispute in general, arising from the use of this website or relating to these Terms, shall be governed and interpreted in accordance with Greek Law. The declaration of invalidity of part of the terms of use of our website by a court of law shall not invalidate the whole of these terms of use.

The non-exercise of our rights, as they result from these terms of use and the applicable legislation, does not imply our waiver of them or the implicit abolition of any term.

It is expressly agreed that for any dispute or claim arising between us and the users of our website, the Courts of Thessaloniki shall have exclusive jurisdiction.

Ability to resolve consumer disputes electronically

If a consumer dispute arises between us and users, they have the option of resolving the consumer dispute electronically through the Alternative Dispute Resolution (ADR) procedure throughout the EU. This is an alternative dispute resolution mechanism through certified Alternative Dispute Resolution (ADR) providers who undertake to settle consumer and supplier disputes on-line, quickly and at low (compared to courts) cost. If the user is a consumer (i.e. a natural person acting outside his/her professional capacity) and if a consumer dispute arises between us, he/she can initiate the ADR procedure through the single European platform for online dispute resolution (the EDR platform) available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

In addition, in the event that a consumer dispute arises between us and the users, the latter have the possibility to apply to the relevant amicable settlement committee for the out-of-court resolution of the dispute.

Our main goal is to provide excellent customer service and in this context we aim to resolve any disputes that may arise amicably and out of court with the service of our customers in mind. For this reason, in the event that as a user of our website you encounter a problem, please contact us directly at info@classyglasses.com or by telephone at 2310 22 34 08, Tuesday, Thursday and Friday 10.00 - 20.00 and Monday, Wednesday and Saturday 10.00 - 16.00, in order to make every effort to resolve amicably any issue you encounter.